Beyond Scan - Support

Need a hand? You're in the right place.
Fastest ways to get help
Email us: beyondtcg.uk@gmail.com — we aim to reply within 2 working days.
Check the FAQ below — most questions are answered here.
Report a bug: email with a screenshot and a short description of what you were doing.
For a refund on a subscription, use Apple's Report a Problem page — refunds are handled by Apple, not by us. If there's a genuine technical issue that stopped you using the app, email us with your Apple order number and we'll advocate for you.

Frequently asked
Scanning
The scanner keeps identifying the wrong card. What can I do?

Scanning combines the printed collector number, the set symbol, and a visual comparison against the catalogue image. Common causes of misidentification:

Card is in a sleeve with heavy glare — try un-sleeving or angling the light away.
Lighting is too dim — the number needs to be readable.
The card is a variant not in our catalogue yet — use Search (bottom tab) to find it by name.
The top suggestion is close but not right — pick the correct card in the confirm carousel. Every correction improves the scanner for you and everyone else.
If a specific card is consistently misidentified, email us the details and we'll investigate.

Can Beyond Scan identify sealed products?

No — it's a per-card scanner. Sealed booster boxes, ETBs, and tins are outside its scope during BETA, if this is requested as a feature by a sizeable amount we will add it to the product roadmap for development

Does it work with Japanese cards?

Yes. We cover English and Japanese Pokémon sets with translation between them. If a card is missing, email us and we'll add it.

Pricing
Where do your prices come from?

Live from eBay's Browse API — active listings, filtered to matching card + condition + region + language. We show the median of comparable listings, not the single cheapest. Graded slab prices (PSA 10 by default) run as a separate query so raw and graded are never mixed.

Why is the price different from what I see elsewhere?

Different marketplaces, different buyer bases, different currencies. UK collectors typically pay UK prices; US and JP are shown alongside so you can compare. Prices are informational — not financial advice.

Prices seem out of date. How often do they refresh?

Prices are fetched when you open a card and cached briefly to keep the app snappy. Pull to refresh on the card view forces a fresh fetch.

A card shows "No recent sales" — is that a bug?

No. If eBay has no comparable listings for that specific print in that specific condition, we'd rather say so than pick a number from a different card. Try changing the condition, or tap through to eBay via the price row.

Collections
How do I move cards between collections?

Long-press the card in any collection view → Move to… → pick the destination.

Can I have more than one collection?

Yes — unlimited on every tier.

How do I import cards from other tools?

Not in v1. Import from CSV is on the v1.1 roadmap. Email us with the tool you're moving from and we'll prioritise the format.

Where's my data stored?

Two places:

On your device (SwiftData / SQLite).
On our server (Cloudflare Workers + Neon Postgres), synced automatically when you sign in.
The server copy is what lets your collection follow you across devices and survive a reinstall. If you delete your account (Settings → Delete account) both copies are removed. Every export/backup you need lives in Settings → Data → Export (v1.1).

Trades
How does the trade flow work?

Flag cards with the For Trade chip on the card detail screen.
Open For Trade in Collections → Generate QR.
Show the QR to a card shop running Vendor Mode (or a private buyer).
They scan it, adjust conditions, and generate an offer.
Accept or decline in person. Cash or store credit changes hands between you and the shop.
We're not a party to trades — the physical exchange happens between you and the other person. See the Terms of Service for detail.

Can I trade graded cards?

Graded pricing is available in Pro, so graded cards can be added to a trade session by Pro subscribers.

How do I become a vendor?

Vendor Mode is included with Pro. Subscribe from Settings → Subscription.

Subscriptions
What's included in each tier?

Open Settings → Subscription inside the app for the current comparison.

Broadly:

Free — scan Pokémon cards, add to one collection, headline UK prices.
Pro — unlimited scans, live prices across UK / US / JP, graded slab prices, Vendor Mode, cert lookup, unlimited collections. Available monthly or annually.
Founder — everything Pro, for life. Capped at the first 100 sign-ups. Available via a Founder code only.
Pricing and included features may change over time. Your existing subscription keeps the terms you signed up under.

How do I cancel?

Settings → Apple ID → Subscriptions on your device. Cancellation takes effect at the end of your current billing period; no refunds for partial periods.

How does the 7-day trial work?

Every new sign-in starts with 7 days of Pro at no charge. No card required. When the trial ends, pick a plan — including staying on Free. Nothing charges automatically without your explicit purchase.

I'm a Founder — what does that get me?

Everything Pro, for life. No renewal. You keep Founder pricing on every Pro-tier feature we ship, including features added later. You also get a Founder badge in Settings and a direct feedback address.

I want to be a Founder — is it still open?

Founder is capped at the first 100 sign-ups, distributed via codes. Ask on our socials or email beyondtcg.uk@gmail.com to check availability.

Privacy & data
What data do you collect?

The short version:

From Sign in with Apple: your Apple user ID, and your name + email if you chose to share them. Used to identify your account and email you about the service.
Your collection: collections, holdings, acquisition lots, wishlist, and For Trade flags are synced to our server so they restore on re-install and stay in sync across your devices.
Scan corrections: when you pick a variant other than the top suggestion, that pairing is sent to our server and aggregated with other users' corrections to improve accuracy for everyone. The correction record includes the OCR read, not your identity.
Purchase state: which subscription tier you're on (from Apple's receipt), mirrored so the tier is authoritative across devices.
We do not currently run advertising SDKs or third-party analytics inside the app. We may add analytics, crash reporting, or advertising in future — if we do, we'll update the Privacy Policy first and, where required, ask your consent.

For the full detail, see the Privacy Policy.

How do I unsubscribe from marketing emails?

Every marketing email has an Unsubscribe link at the bottom. One tap.

How do I delete my account?

Settings → Account → Delete account. This signs you out and clears your data from this device. Full server-side deletion is on the v1.1 roadmap; until then, email support@beyondtcg.co.uk and we'll remove your server row on request.

Other
Are you affiliated with any card game publisher, marketplace, or grading company?

No. Beyond Scan is an independent tool. Card names and artwork remain the property of their respective owners — we display them to identify what you're scanning.

When are you adding [feature X]?

Best place to ask: email beyondtcg.uk@gmail.com. We read everything. Founder subscribers get a direct feedback address and first-look on upcoming features.

Contact us
Support: beyondtcg.uk@gmail.com
Beyond Industries Ltd · Registered in England and Wales · Company number 12818702